Privacy Policy

1. Introduction

TechNest Digital Innovation Hub Ltd. ("we", "us", "our", or "TechNest") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform, including services for CAC registrations, Tax Identification Number (TIN), NIN, BVN, and other corporate compliance solutions.

We comply fully with the Nigeria Data Protection Act (NDPA) 2023 and other applicable data protection laws.

2. Information We Collect

We collect the following categories of personal information:

• Account Information: Full name, email address, phone number, and password.
• Service Application Data: Business name, proprietor/director/shareholder details, identification documents (national ID, passport photos, signatures), addresses, and other information required by regulatory bodies (CAC, JTB/FIRS, NIMC, CBN).
• Uploaded Documents: Scanned copies or photos (PDF, JPG, PNG) submitted during applications.
• Payment Information: Processed securely via Flutterwave — we do not store card details.
• Usage & Technical Data: IP address, browser type, device information, pages visited, and session duration.
• Cookies & Analytics: Essential cookies for authentication and anonymous analytics via Supabase.

3. How We Use Your Information

We use your personal data to:

• Deliver and manage requested services (e.g., company registration, TIN issuance).
• Communicate application status, updates, and support responses.
• Verify identity and prevent fraudulent applications.
• Improve platform performance and user experience.
• Comply with legal and regulatory requirements.
• Send service-related notifications and promotional offers (with your consent).

4. Legal Basis for Processing

We process your data based on:

• Contract: To fulfill service agreements.
• Legal Obligation: Compliance with CAC, FIRS, NIMC, and other regulations.
• Consent: For marketing communications.
• Legitimate Interests: Security, fraud prevention, and platform improvement.

5. Data Sharing

We share information only when necessary with:

• Trusted service providers (Supabase for storage/authentication, Flutterwave for payments).
• Regulatory authorities (CAC, JTB/FIRS, NIMC, CBN) to complete applications.
• Law enforcement when required by law.

We do not sell your personal data to third parties.

6. Data Security & Storage

Your data is stored securely on Supabase with industry-leading encryption at rest and in transit. Access to uploaded documents is strictly limited to authorized personnel. We regularly review and update security measures to protect against unauthorized access, alteration, or loss.

7. International Data Transfers

Some processors (e.g., Supabase) may store data outside Nigeria. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to maintain NDPA-level protection.

8. Your Data Protection Rights

Under the NDPA, you have the right to:

• Access and receive a copy of your personal data.
• Correct inaccurate or incomplete information.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent at any time.
• Object to or restrict certain processing.
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC).

To exercise these rights, contact us at codewithengrchris@gmail.com.

9. Cookies & Tracking

We use essential cookies for login functionality and session management. Optional analytics cookies help us improve the platform. You can control cookies through your browser settings.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or platform notice. Continued use of our services after changes constitutes acceptance of the updated policy.